Any unopened merchandise (excluding Skincare, Haircare, or Makeup items) may be returned in its original condition, including all original packaging and the packing slip within 30 days of receipt. A full refund will be issued, less any applicable shipping and gift wrapping charges. Items that are not returned in their original condition with original packaging are subject to a 20% restocking fee. PerfumeBrothers.com will not refund any costs incurred to return merchandise unless the reason for return is due to an error made on our part. PerfumeBrothers.com will not refund shipping costs for undelivered, unclaimed or returned packages, unless an error has been made on our part. PerfumeBrothers.com does not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health and hygiene concerns. Please be sure to make your selections carefully. PerfumeBrothers.com does not offer refunds or exchanges on Final Sale items and Closeout Deals.
All returns must be shipped back to PerfumeBrothers.com using a trackable courier (UPS, FedEx, USPS Priority Mail / Delivery Confirmation). Any packages that have not been received by PerfumeBrothers.com and have been shipped either without tracking information or with incorrect tracking information will be the sole responsibility of the shipper. PerfumeBrothers.com will not initiate any refunds or exchanges on merchandise until the returned merchandise has been received. Any merchandise returned to PerfumeBrothers.com marked as "refused", "unclaimed", or "undeliverable", will be charged a $6.95 re-shipping fee to be reshipped to you (unless an error was made on our part to cause the return of said merchandise).
In order to initiate a return on merchandise, you must contact our Customer Service department to obtain an RMA Number. Please include the following information with your returned merchandise (missing information may cause additional delays in processing your return):
- RMA Number
- Full Name and Address
- Phone number
- E-mail Address
- Original Packing Slip
- Original Order Confirmation Number
- Reason for Merchandise Return
Please return merchandise to:PerfumeBrothers.com
Returns Department70 Gordon DriveSyosset, NY 11791
**Please allow up to 14 business days to process your return or exchange.**